WufMeow – Frequently Asked Questions (FAQ)
1. Orders & Shipping
Q: Do you ship internationally?
A: Yes, we ship worldwide. Delivery times vary based on location.
Q: How long does shipping take?
A: Standard shipping takes 5-15 business days, depending on your country.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email.
Q: What shipping carriers do you use?
A: We work with reliable carriers such as DHL, UPS, FedEx, and local couriers.
2. Payments
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and cryptocurrency (BTC, USDC, ETH, DOGE, SOL, etc.).
Q: Is it safe to pay with cryptocurrency?
A: Yes, we use secure crypto payment gateways like CoinGate and NOWPayments.
3. Returns & Refunds
Q: Can I return a product?
A: Yes, we offer 30-day returns for unused and unopened products.
Q: How do I request a refund?
A: Contact our support team at info@wufmeow.com with your order details.
Q: What if my item arrives damaged?
A: Please take a photo and email us within 48 hours of delivery for a replacement.
4. Products & Availability
Q: Are your products suitable for all pets?
A: Yes! We offer a variety of products for dogs and cats of all sizes and breeds.
Q: How do I know which size to order?
A: Each product has a size chart to help you choose the right fit.
Q: Do you restock sold-out products?
A: Yes, popular items are restocked regularly. Sign up for restock notifications.
5. Customer Support
Q: How can I contact WufMeow?
A: You can reach us at info@wufmeow.com or via our Contact Us page.
Q: What are your customer support hours?
A: Monday – Friday, 9:00 – 17:00 GMT+2 (EET – Eastern European Time).